FAQ: Consultas gerais


O que significa AVA ?

Nada realmente. Mas a simetria das letras cria um logotipo muito bonito! No entanto, na AVA operamos dentro de um importante conjunto de valores fundamentais, então acho que podemos dizer que defendemos:

  • Perícia
  • Comunidade
  • Visão
  • Integridade
  • Formação contínua

Por que o suporte técnico está me pedindo para enviar meus arquivos de log?

Existem dois tipos de arquivos de log que podemos solicitar de você, geralmente se você tiver tido algum problema:

Tipo 1: AVA Log - isso nos ajuda a identificar o momento exato em que o software travou e o que você estava fazendo naquele momento.
Tipo 2: Registro de falhas - mostra exatamente o que estava acontecendo no software quando você travou. Muitas vezes, pode nos dizer como repetir a falha, pois às vezes as tarefas em segundo plano são as que causam o problema.

Posso salvar diretamente em um servidor do AVA ?

Embora isso seja possível, não é um fluxo de trabalho que recomendamos. Isso ocorre porque, se a conexão cair entre o servidor e a estação de design durante um salvamento, o arquivo poderá ser corrompido.
Recomendamos arrastar o arquivo do servidor para a área de trabalho. Então, enquanto você trabalha, você salva o arquivo, mas na área de trabalho. Quando terminar de trabalhar no arquivo, você poderá arrastá-lo da área de trabalho para o servidor.
Esta é uma maneira muito mais segura de trabalhar.

Como permito o acesso de convidados no meu Mac®?

Se quiser permitir que os usuários se conectem a um sistema como convidados, o que é particularmente útil ao configurar um sistema que executará o AVA Digital Print Rip, você precisa fazer o seguinte:

  • Vá para o Menu  > Configurações do Sistema > Usuários e Grupos
    Clique no cadeado para desbloquear, depois clique no usuário convidado e marque 'Permitir que usuários convidados se conectem à pasta compartilhada' (veja abaixo):

Quais idiomas AVA oferece suporte?

AVA suporta oito idiomas e embora atualmente não ofereçamos suporte ao idioma preferido de todos, existe uma maneira de executar AVA em um dos idiomas suportados, mantendo o restante do Mac®OS em um idioma preferido.

Os idiomas atualmente suportados são:

  • Inglês
  • Francês
  • italiano
  • Espanhol
  • Alemão
  • russo
  • japonês
  • chinês

Quais opções de treinamento a AVA oferece?

Clique aqui para ver alguns dos tipos de treinamento que oferecemos ou entre em contato diretamente com o suporte técnico para discutir mais.

Qual é a diferença entre arquivos ava3 e ava4?

O formato de arquivo .ava3 é um formato legado antigo e não salva muitos dos recursos mais recentes do software mais recente.

AVA recomenda que você sempre use o formato AVA 4.

O formato .ava3 é mantido no software para ocasiões em que um arquivo está sendo aberto em uma versão mais antiga do AVA que não suporta o formato ava4.

Por que todas as minhas janelas flutuantes desapareceram?

Há duas respostas possíveis:

  • Você acidentalmente pressionou o ícone 'Ocultar janelas flutuantes' na barra de ferramentas da janela de design. Clique neste botão novamente para recuperá-los! Para evitar que isso aconteça novamente, você pode remover essa opção da barra de ferramentas.
  • Você manteve pressionada a tecla Opção ao fechar um arquivo. Fazer isso fecha todas as janelas do aplicativo. Para reabri-los, vá ao Menu Janela e selecione as janelas que deseja abrir.

Por que meu sistema fica lento depois de executar uma atualização do Mac®OS?

Porque está reindexando todos os seus arquivos

Como faço para usar janelas com guias no AVA ?

File tabs: Minimise your screen clutter Minimise your screen clutter and take advantage of this Mac®OS feature within your...

Minimise your screen clutter and take advantage of this Mac®OS feature within your AVA software. File tabs help you organise multiple windows within one application into one easy-to-navigate window.


Mac®OS Monterey and below

To switch on this feature:

  1. Go to  Menu > System Settings
  2. Click on the General icon



  3. Change ‘Prefer tabs’ to Always
  4. In AVA, go to the View Menu and select Show Tab Bar

Now, when you open files into AVA they will open into the same Design Window, but will be separated by tabs, creating a clean and organised working environment.

Tip: To view all open tabs in AVA, go to the View Menu and select Show All Tabs

Occasionally, when completing some tasks such as putting a file into repeat using the Carbon Copy from Crop Box method, separate Design Windows may be desirable. You can split windows by going to Window Menu > Move Tab to New Window, or you can simply drag a tab out from the window to separate it. 

To merge separated Design Windows, go to Window Menu > Merge All Windows.

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Mac®OS Ventura

To switch on this feature:

  1. Go to  Menu > System Settings > Desktop & Dock
  2. Change ‘Prefer tabs’ to Always
  3. In AVA, go to the View Menu and select Show Tab Bar

Now, when you open files into AVA they will open into the same Design Window, but will be separated by tabs, creating a clean and organised working environment.

Tip: To view all open tabs in AVA, go to the View Menu and select Show All Tabs

Occasionally, when completing some tasks such as putting a file into repeat using the Carbon Copy from Crop Box method, separate Design Windows may be desirable. You can split windows by going to Window Menu > Move Tab to New Window, or you can simply drag a tab out from the window to separate it. 

To merge separated Design Windows, go to Window Menu > Merge All Windows.

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O que é uma ‘paleta de documentos’ e por que ela é útil?

Document palettes: Save file specific settings within the file Each document in AVA can contain individual and file specific settings in the for...

Each document in AVA can contain individual and file specific settings in the form of a customisable Palette.  This is ideal for storing dot gains, document specific filters, tools, selections and PDF documentation. 


Not only does this create a streamlined workflow, but it also reduces the risk of you losing vital information during file transfer. In conjunction with the automatic saving of overprint and substrate settings, this palette can be used to retain all the relevant information relating to the file in one place.

Creating a Document Palette

  1. Go to File Menu > Show Document Palette.
  2. Build your Palette.
  3. Save the document in .ava4 format.

These settings will now be saved with the document and can be easily recalled, even if the file is opened on a different computer.

This Palette can now be shared with your colleagues. 

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Note: The Document Palette in the image above is grouped with other floating windows to save space and reduce clutter on the screen. To do this, go to AVA Menu > Settings and select Appearance.  Then tick Use Grouped Windows.



Quais metadados de um arquivo AVA podem ser pesquisados no Spotlight?

Notes: Storing useful information within your files A considerable amount of useful information can be attached to files via this win...

A considerable amount of useful information can be attached to files via this window. It provides a convenient way to record details such as the author, company and the copyright details of individual files. These notes can then be used to group and organise your files, as the information is searchable within the Finder, and can also be viewed in the AVA Productivity Manager module. 



Applying searchable notes to a file

There are two ways to open the Notes. You can either go to the File Menu and select ‘Notes…’  Or, you can customise the toolbar of your Design Window and add the above icon to it. A window opens and displays any information which has been applied in the Default Notes Settings .

The date of creation (not available in the Default Notes Window) is automatically recorded in the Creation Date field and comes directly from the time and date set on your Mac®. You can click on the ‘Today’ button beside it to set it to todays date or you can type it in manually. Alternatively, use the arrows adjoining the Creation Date field to alter the selected date.

The Notes will enhance your design management in terms of file location and exchange. The notes will automatically be saved with the file as long as it is in .ava4 format, and these can then be searched on using the Finder. For more details on this please see the Using the Finder to search for files and What is the Spotlight Importer and how do I use it? articles. If you use AVA Colour, you can use Dynamic Text to display the Notes in the Layout Window.


O que significam os vários ícones ao lado dos meus documentos abertos no menu da janela?

Document marks and icons When working with several designs at the same time, it can be hard to keep track ...

When working with several designs at the same time, it can be hard to keep track of the status of each design, whether some have unsaved changes; some have been minimised; or some are just hidden behind others that are open. 


AVA includes a number of document marks and icons within the software to keep you up to date on the status of your open files. This labelling system allows you to easily identify their status and whether any action is required.

The following document marks are displayed next to the names of files in the Window Menu:

  • A diamond indicates that the document window has been minimised into the Dock
  • A tick identifies the active document
  • A bullet point indicates that the document contains unsaved changes
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Note: A diamond or bullet will not be displayed on the active document regardless of whether the document requires saving or has been minimised, as it will always display a tick while it is the active document.

As well as the bullet point in the Window Menu, a dot appears in the close button of a document when it contains unsaved changes.

Proxy icons

The toolbar of all document windows in AVA show an icon of the document they represent. This is known as a proxy icon. If the document has not been modified, this icon can be dragged and dropped in a new location - just like a document in the Finder Window. If the document has been modified, the icon is displayed as greyed out and cannot be dragged until the document has been saved.

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Note: On Mac®OS 11 (Big Sur) and higher, you need to hover your cursor over the title of the document to reveal the proxy icon.

At any time, regardless of whether you have made changes to the document, you can click on the title of the document while holding down ⌘ (command key) on the keyboard, to reveal the path to the file.

You can then select a folder from this path menu and it will automatically open in the Finder Window. This can be useful for many reasons and helps for example, if you have double clicked a file in the Finder Window to open it, and have forgotten it's location. It can also be useful when trying to locate a design which is stored in the same folder as the open design. 


O que é aquele ponto vermelho que vejo ao lado do ícone do aplicativo AVA no meu dock?

Sistema de mensagens da AVA

O que é o Navegador de Arquivos e como ele ajudará no meu fluxo de trabalho?


Filter Browser: Applying filter effects to your design The Filter Browser is an integrated window, allowing you to create and store diff...

The Filter Browser is an integrated window, allowing you to create and store different combinations of filters. These can range from creative filters to production process simulations to textures. 


The possibilities are endless when you use the Filter Browser alongside our Palette technology. You can access the browser either from the Layer Menu or from your customisable toolbar.

To open the Filter Browser go to the Layer Menu > Filter Browser. Alternatively you can add shortcut for it to the toolbar of your Design Window. 

The Filter Browser has three parts: a filter set list at the top; a filter settings area in the middle; and a preview and application part at the bottom. The size of the whole window can be adjusted by dragging the bottom right corner of the window, and the size of the top and middle sections can be adjusted by dragging the handle which is positioned between them.


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Note: Each filter is explained in full in its own article.  Simply do a search on the filter name to find the relevant article and learn what each of its settings does. 


How to create filter sets

When AVA is first installed, the Filter Browser will be empty. You can begin adding filter sets by selecting New Filter Set from the action menu located in the middle of the window:


Alternatively, you can click the + icon to the right of this menu. Both options add a new filter set to the browser called Untitled:

By default, the Black & White filter will appear in the filter settings area in the middle of the window. This is because it is at the top of the extensive list of filters now available to you. Simply click on this dropdown menu to reveal these filters, and select the one you want to use.  If the selected filter has settings, these will become visible:


Changes to the settings will be previewed in the Design Window in real time.

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Note: Some changes may take longer to preview than others.


You can add multiple filter effects together to produce unique results. For example, if we wanted to add a Blur to the Kaleidoscope effect above, we simply need to click the + icon near the bottom of the window:

When this button is clicked, the present filter will be duplicated:


Use the dropdown menu to select your next filter. In this case it would be Blur Gaussian:


Adjust the settings of each of the filters contained within the filter set until you achieve the effect you want in the design.

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Naming filter sets

When you are happy with the results, you should name the filter set by double clicking on the work Untitled in the top part of the window. We recommend you've the filter set a name which reflects to effect it creates:


Naming the filter sets is important because these names also appear in the Brushes Library where you can paint with the filters, and apply the effects in a subtle way to specific areas as opposed to the whole file or within a selection.

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Swapping the order of filters within a filter set

The order of the filters within a filter set will alter the overall effect. If you want to change the order in which they are applied, use the arrows located to the left of each filter. 

1642068352001-Swap order of filters a.png

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Applying the filter to your design

If there are no selections in your design the filter will be applied to the active layer(s) over the whole design. If there is a selection in the file, the effect will only be applied inside this selection on the active layer(s).

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Note: Some filters only work on layers, and some only work on image layers. 


To apply the filter effect to the file, use the New Layer or Apply buttons in the bottom right hand corner of the window:

  • New Layer - will apply the effect to a new layer in the Layers Palette
  • Apply - will apply the effect to the active layer(s)
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Saving specific filter settings to a Palette

Palettes are a great way of saving a selections of filter settings to use in other files. The settings can be added as a new Palette Button or they can be  added to existing Palette Buttons which results in a combination of actions which can be later applied to other designs at the click of a button.

  1. Go to File Menu > New > Palette.
  2. Click on the filter set you want to add to a Palette.
  3. Drag the setting handler located at the bottom right of the window to the Palette. This will create a button.

  4. Once the filter is added to a button in a Palette, you can edit the filter further by clicking on the icon to the right of the action:

  5. To apply this filter to any design, simply click on your newly created button.

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The movies


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Troubleshooting

Why is my Filter Browser empty?

The Filter Browser is empty when AVA is installed on new systems because the idea behind our Filter Browser is the user creates the filters themselves using the New Filter Set option in the Action Menu. You can also Save and Load your filters from one computer to another using the same menu.

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O que as janelas de progresso informam sobre um arquivo?

Quando uma tarefa é executada em um arquivo no AVA , uma folha de progresso aparece na barra de título para indicar como a tarefa está progredindo. Esta planilha é anexada ao próprio arquivo no qual a tarefa está sendo realizada, portanto, se mais de uma tarefa estiver sendo realizada ao mesmo tempo, você poderá ver claramente quais tarefas estão em operação em quais arquivos.

Além da folha de progresso, AVA exibe um ícone animado do relógio solar no canto inferior esquerdo da sua janela de design. Quando uma tarefa está em andamento, o ícone do mostrador gira como um relógio. Assim que a ação for concluída, o ícone deixará de ser animado e permanecerá estático até que outra tarefa seja iniciada.

Tanto as folhas de progresso quanto os indicadores de progresso têm como objetivo lembrá-lo de que, quando uma tarefa está em andamento para um arquivo específico, você não poderá realizar outras tarefas ao mesmo tempo nesse arquivo, até que elas sejam concluídas. Se o indicador de progresso parecer estar girando há muito tempo ou se você não conseguir acessar outras funções após executar uma determinada função, mova o cursor sobre o indicador de progresso e passe o mouse sobre ele. Uma tag de mensagem aparecerá para informar se alguma ação está em andamento.

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