Why have my separated layers opened black?
Check the file format you saved the design file under. Ensure you saved your design files as ‘ava4′ format in the save window menu.
Or, if you saved as Tiff, make sure you had ‘Include Colour Info’ ticked in the ‘Save’ dialog box:
Didn’t see the window above when saving? In this case you need to change your Settings . Go to AVA Menu > Settings > File Format > Export, and untick ‘Do not show TIFF export dialog.’
Various other formats do not have the correct compatibility to retain AVA specific information such as colourways & grids. Colour maybe lost at this stage however please contact AVA Technical Support if you wish us to assist further.
Continuous Tone / Retone is producing unexpected results
- Make sure the layer you are trying to Retone, or use Continuous Tone on is 8 bit in depth. If it isn't, you can change it by selecting Change Depth from the Layer Menu
- Make sure the layer is active and invisible and the image layer is visible and not active before using Retone or Continuous Tone
- Use the Gamma Window to edit the resulting tones
Combine to Layer is not working
It is possible that you have not pressed Make at the bottom of the Combine to Layer window first. Therefore, activate the layer you wish to edit and click the ‘Make’ button. An embedded preview icon will appear on the layer chip in the Layers Palette.
Also check no other layers are active as the feature will only work with one layer at a time.
Use the keyboard shortcut ⌘D to ensure no hidden selections are in the file.